Dear library colleagues
I hope this finds you all well. I appreciate at the moment that many of you will be facing disruption in both your professional and personal lives. I’m writing to outline how we are currently helping the research community broadly, as well as to underscore that we’re here to help you in your role as a librarian.
Free access to COVID-19 research
As scholarly publishers the work we do in partnership with editors, scholarly societies and librarians to curate, make discoverable and rapidly disseminate research means we have a critical role to play in the current emergency.
Our CEO, Annie Callanan outlines how we have been working to provide the research community with free access to COVID-19 research here.
We have also launched a microsite consolidating journal and book resources on COVID-19. This is currently being updated based on daily keyword scans of articles in production to ensure that we are making all COVID-19 research free at the point of publication.
Support for remote learning
We understand that many of you, along with your library users, will be making adjustments to your professional and personal lives as you switch to working from home and adapt to remote teaching.
We do not anticipate any disruption to service on our Taylor & Francis Online and Taylor & Francis eBooks platforms. Our staff are on hand to help if users are experiencing any difficulties with remote access, and we will ensure that guidance on how to do this remains updated.
Instructions on enabling remote access for Taylor & Francis Online are available. We are currently in the process of adding additional options to support off-campus access and will be updating this page in the next few weeks as these become available. We will also notify you by email at that point.
Details on how to enable remote access authentication for ebooks on Taylor & Francis eBooks are also available.
We are proud to be working with several partners to support access to our ebooks and etextbooks. For students who are no longer able to access core textbooks on campus because their university has closed, we are providing free access to ebooks through our partnerships with VitalSource, Kortext (in conjunction with JISC), and Red Shelf through the remainder of the Spring 2020 semester.
Print resources
We are working with our suppliers and distributors to minimise disruption to print distribution journals, but we do anticipate there may be some problems with getting print copies to you.
For books, we have temporarily stopped offering print inspection copies, print desk copies, and print media review copies. We are committed to ensuring customers have access to books and given the increasing uncertainty on print delivery, our ebook option for these services is our most reliable delivery and access option.
Our customer service teams are on hand to support you at:
Taylor & Francis Journals – support@tandfonline.com
Taylor & Francis eBooks – support@taylorfrancis.com
We will continue to work with all of our stakeholders through this crisis to champion trusted, peer-reviewed research and ensure it is made available as rapidly as possible to enable those involved in policy making to make informed decisions, and to expedite drug discovery and treatments to help those who are most in need.