This February, the WiLS Cooperative Purchasing team, with two goals in mind, asked members to respond to an annual survey about the service. First, we wanted to learn more about our members’ knowledge of and satisfaction with the service. Second, wanted to learn how our members use the service and how they’d like it to grow and improve. Thank you to the 183 members for taking the time to help us gather this information!
We were happy to learn that survey respondents are still very satisfied with the service. Members see our team as knowledgeable, approachable, and responsive. And, overall, they are satisfied with how the service works to provide new quotes and product renewals. The team has prioritized providing speedy responses in recent years, so we were delighted to see that 70% percent of survey respondents strongly agree that WiLS Cooperative Purchasing staff members are available for questions or needs in a timely manner.
We learned a lot about what our members value in our Cooperative Purchasing services. Most of the respondents found that working with WiLS saves them time (74%) and money (89%). Also, the information gathered about the kinds of resources and topic coverage our members need will be crucial in our upcoming efforts to seek out new vendor partners and products.
Additionally, the survey reveals that the team has been successful in raising awareness about ancillary Cooperative Purchasing services that save our members time and money. We saw increased awareness of WiLS’ payment services, such as deposit accounts and bill pay, as well as about our advisory committee and a variety of other benefits. We also saw opportunities for more awareness-raising in our survey results, which will guide our future marketing efforts.
Finally, we received a great deal of qualitative feedback on a wide range of topics from open-ended questions in which members were invited to share their thoughts. The team is working now on developing plans to respond to the ideas and suggestions members gave us.
We are currently reevaluating the frequency and timing of this survey to ensure as many people can respond as possible and that the resulting improvements to the service are implemented when members need them. We are very grateful to everyone who responded and we hope that the next time you see this survey, you’ll share your thoughts!
