LibraryH3lp

LibraryH3lp enables hundreds of libraries to provide real-time, online help to patrons every day. Our help desk software includes unlimited access to chat, knowledge bases (FAQ), and email modules. All assets within your subscription are white label and highly customizable. Free expert design advice and assistance is also included with your subscription at no extra cost as an extension of our speedy and excellent customer service. As an optional add-on, you may elect to add the texting module to your subscription. With this add-on, you'll receive a standard 10-digit phone number to advertise to patrons. Incoming text messages from patrons appear as chat messages to librarians within the LibraryH3lp staffing app. Responses from librarians in the staffing app go back to patrons as text messages. LibraryH3lp offers a free, all inclusive, no risk 90 day trial so you can try LibraryH3lp with real patrons before you commit to anything. If you need help with staffing, our partner, Chatstaff, separately offers chat reference 24×7, after-hours, and true backup options. Chatstaff’s experienced team of professional librarians works within your resources, focusing on the collections and guides you’ve curated for your patrons. Chatstaff librarians are fluent with LibraryH3lp so staffing is seamless with your LibraryH3lp subscription. Finally, Chatstaff is not a co-op so you never have to contribute coverage for other libraries.

To order or request a quote, use this form: https://www.wils.org/quote-form or email us at coop@wils.org.